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Company
Description
We are a community ticketing agency, based in the Twin Cities of Minneapolis and Saint Paul, Minnesota, one of the most active arts and entertainment markets in the USA. We are a primary ticket service for producers and events that hire us as their community box office. We do not broker tickets. We provide ticket buyers with great service, convenient online ordering as well as knowledgeable and friendly live customer service on a daily basis.
Your Choice!
Our pledge to you is very simple: we are here to provide you with an optimal ticket purchasing experience.
UptownTix is a box office service of CommunityTix, a unique company that
provides a wide array of customized ticketing and patron services under one roof. Other services of CommunityTix
include TicketWorks and CTregistrations.
Each one is geared to providing the best experience and value to event attendees.
Service Fees
You pay for our ticketing services through fees which are added to your purchase. We make every effort
to keep our fees as low as possible to cover the cost of providing our services to you.
We add one service fee per ticket for our standard sales and delivery services. And, we tell you what this
fee will be up front -- before you order your tickets. This way, you know what you are buying and there is no
need to be a math wizard to figure out your order.
Please note that service fees are not refundable, including cases of event cancellation. This is a necessary
policy due to expenses we incur in selling and refunding, when necessary, your ticket purchase. Placing your
order with us indicates acceptance of this policy.
Delivery of Your Order
When you place an order at UptownTix you will be asked if you wish to have your order mailed to you via USPS Mail or held at the venue for Will Call pick-up.
Orders placed for USPS Mail delivery are normally shipped from our St. Paul, MN offices within 24-48 hours. We ask that you allow 7-10 days to receive your order in the USPS mail as seasonal delays at the post office can affect actual delivery schedules.
Due to normal USPS delivery, we do not mail out orders during the last 10 days prior to an event, but instead will send your order to the venue for "Will Call" pick-up. When you pick up your order at Will Call, please bring a copy of the email confirmation you have received from us along with your photo I.D. and the credit card you used to pay for your order. Your signature will be required to receive your tickets.
If you have any questions regarding the status of your order or any charge that we have made to your credit card account, please contact Customer Service at 651-209-6799 (Twin Cities Metro) or 1-888-279-0089 (Toll Free). You may also contact us via email at info@uptowntix.com. We are always happy to verify any information regarding your order or payment.
Working With Us
Our parent company, CommunityTix, handles a wide spectrum of ticketing and registration services for a vast array of venues -- from small cabarets to large outdoor festivals; from small business meetings to national conventions. You can rely on CommunityTix to provide you and your customers with convenient and dependable event services.
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E-mail an Account Executive for information about using our services.
- Current information about employment opportunities is available here.
Your Privacy
Your
privacy is important to us. Your name and address will be used to complete
your payment and to deliver your order. We may share your contact information
with the organization that sponsors the event to which you have
purchased tickets. That sponsoring organization may put your address
on their mailing list so that you can be notified about their activities.
If you do not wish to have your information shared in this manner, simply
inform us at the time you place your order. You may inform your UptownTix
telephone reservationist or check the appropriate option
in our online ticket ordering. We will not share your
address or other information with any other party.
If
you sign up or “subscribe” to receive information and ticket
"e-lerts" on our optional notification lists, we will send
information to you about events, tickets and merchandise that are on-sale
at UptownTix, and you will be automatically eligible for any ticket give-aways which are in effect.
We may, from time to time, also send you notices about
other products and services that may be of interest to our shoppers.
In such cases, we simply will be passing along paid advertisements that
we feel may be of interest to you, based on your request-for-information
profile. Only we will contact you with this information; we will not
make your contact information available to any other party or advertising
lists. You may "unsubscribe" from our service or change your
request-for-information profile at any time you choose.
We are real people, interested in your real-time experience at UptownTix.
Please e-mail the Founder, John Work, whenever you have a comment or suggestion.
Really! -- He wants to know what you think.
If
you have any concern about notices you receive from us, or wish to personally
communicate with us about your online experience at our site, please
contact Customer Service at 651-209-6799 (Twin Cities
Metro) or 1-888-279-0089 (Toll Free). You may also contact us via
email at info@uptowntix.com.
Security
Our
order pages are secured using industry-standard encryption with Secure
Sockets Layer (SSL). This technology ensures that your personal information
is only seen by you, its intended recipient, and not anyone in-between.
Depending on your browser's capability and settings, our order pages employ either AES encryption with 256-bit
keys (the standard used by the U.S. Government to secure "Top Secret"-level
sensitive information) or RC4 encryption with 128-bit keys. For further
reading about SSL and encryption, see this
page.
Your order information is stored using established industry best practices,
and its transmission and storage complies with the most recent and secure credit card industry
guidelines. Only you and UptownTix can access your order information.
Web browser cookies are not used by our ordering system.
Cancellations and Refunds
Unless otherwise noted in the sales information for an event, all purchases are not exchangeable nor refundable due to contractual arrangements with our event producers. In the rare event that an event can not take place due to reasons beyond the producer's control, the face value of each ticket, exclusive of any service fees, is refunded upon return of ticket(s) to us at:
UptownTix
2300 Myrtle Avenue, Suite 120
St. Paul, MN 55114
Authorized refunds are made to credit cards of original purchase or by company check, at the discretion of CommunityTix management. For further information, please contact Customer Service.
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